01TIME
Workflow completion time
Elapsed time from a clean start to a verified business outcome.
Real-world benchmarks
for business software.
Workflow Metric evaluates how software performs across complete business workflows—measuring what gets done, how reliably, and how much human effort it takes.
PROTOCOLWM—001
METHOD IN DEVELOPMENTELAPSED00:00.0CAPTURE
INTERACTIONS000COUNT
INTERVENTION000REVIEW
CONTROLLED CONDITIONSEVIDENCE ATTACHED
The evaluation layer
Features describe what software can do. Workflows reveal what it takes to actually do it.
01 / What we measure
Performance across the whole job.
Each benchmark considers the outcome and the path required to reach it.
02STEPS
Interaction count
Clicks, prompts, approvals, corrections, and context switches.
03PASS
Reliability
The consistency of successful outcomes across repeated runs.
04OUTPUT
Automation quality
How well automated work matches the intended result and constraints.
05RECOVERY
Error recovery
Whether a workflow can detect, explain, and recover from failure.
06HUMAN
Human intervention
The judgment, repair, and oversight still required from a person.
02 / How we benchmark
A controlled path from task to evidence.
Designed for repeatability, comparability, and practical relevance.
Define realistic workflows
Start with a complete job a real team needs to finish.
Configure equivalent environments
Align inputs, permissions, integrations, and starting conditions.
Execute repeatable tests
Run a consistent protocol across products and repeated trials.
Capture evidence
Record actions, outputs, failures, timing, and intervention points.
Compare results
Evaluate the full workflow against the same measurable criteria.
03 / Research areas
Software where execution matters.
Initial areas of inquiry for the Workflow Metric benchmarking methodology.
01
Team collaboration & communication
COLLABORATION↗02
Knowledge management & enterprise search
KNOWLEDGE↗03
Customer support platforms
SERVICE↗04
Project & portfolio management
PLANNING↗05
Developer productivity tools
DEVELOPMENT↗04 / About
Practical evaluation,
not synthetic scores.
Workflow Metric is an independent research company focused on evaluating AI-enabled business software through practical, end-to-end work. We are developing a benchmarking methodology that tests products in realistic environments, observes the full path to completion, and preserves evidence for comparison.